Welcome to DubaiPonno.com! Please read the following terms and conditions carefully before using our website or placing an order. By browsing or using this website, you agree to comply with and be bound by these terms.

1. General Conditions

DubaiPonno.com reserves the right to modify, amend, or update any policies or terms at any time without prior notice.

All content on this website (including text, images, logos, and graphics) is protected by copyright laws and may not be used elsewhere without our explicit permission.

2. Product Information & Descriptions

We make every effort to ensure that product images, descriptions, and pricing for items imported from Dubai are accurate.

Minor variations in product color or packaging may occur due to lighting, screen settings, or manufacturer updates.

3. Pricing and Payments

Pricing: Product prices listed on the website are subject to change at any time.

Payment Method: We offer Cash on Delivery (COD) only. You can conveniently pay in full after receiving and inspecting your order.

4. Orders and Delivery

After placing an order, our customer care team will verify and confirm it via phone call or WhatsApp.

Delivery times may vary depending on location (typically 2–5 business days inside and outside Dhaka).

In the event of unforeseen delays due to natural disasters or emergencies, customers will be notified promptly.

5. Return and Refund Policy

Customers are kindly requested to inspect the product in front of the delivery agent upon receiving it.

If a product arrives damaged, defective, or incorrect, it should be returned immediately to the delivery agent, and our customer support should be notified right away.

For hygiene and safety reasons, food items (such as chocolates and dates) as well as perfumes and cosmetics with broken safety seals are non-returnable.

Contact Us:

For any questions or support regarding these Terms and Conditions, please contact us:

Call / WhatsApp: 01351747408

Website: DubaiPonno.com